shipping & refunds

Refund Policy

Effective Date: May 4, 2025

Thank you for shopping at imcharlesearl.com. We want you to be satisfied with your purchase. Please review our refund policy below:

1. Incorrect or Damaged Items

If you receive an item that is not what you ordered or arrives damaged, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and issue a full refund or replacement once we receive and inspect the returned item.

2. Change of Mind / Unwanted Items

If you ordered an item but no longer want it, you must request a refund within 24 hours of receiving your order.

To request a refund, email us at [Add your contact email] with your order details.
We will send you instructions on how to return the item.
Items must be returned in their original, unused condition.
Once we receive and inspect the returned item, we will issue a refund (excluding original shipping costs).

3. How to Request a Refund

To request a refund, please email us at [Add your contact email] with your order number and reason for the return. We will respond with the next steps.

4. Non-Refundable Items

Digital products, downloads, or personalized items are non-refundable unless they are defective or not as described.
Refunds will not be issued for requests made after the stated timeframes.

5. Refund Processing

Refunds will be processed to your original payment method within 7 business days after we receive and inspect your return. Processing times may vary depending on your payment provider.

6. Contact Us

If you have any questions about our refund policy, please contact us at:
Email: [Add your contact email]
Address: [Address]

Shipping Policy

Effective Date: May 4, 2025

Thank you for shopping at
imcharlesearl.com!
This Shipping Policy explains how we process and deliver your orders, shipping options, costs, and other important information.

Order Processing Time

Orders are typically processed within 1-2 business days (Monday through Friday, excluding holidays).
Orders placed on weekends or holidays will be processed the next business day.
You will receive a confirmation email once your order ships.

Shipping Methods & Delivery Times

Shipping Method	Estimated Delivery Time	Notes
Standard Shipping	3-7 business days	Most economical option
Expedited Shipping	1-3 business days	Additional cost applies
Local Delivery	Same-day or next-day delivery*	Available for select ZIP codes

*If you are within our local delivery area, please contact us to confirm availability.

Shipping Costs

Shipping fees vary based on the shipping method and destination.
Free standard shipping is available on orders over $75.
Exact shipping costs will be calculated at checkout.

Order Tracking

Once your order ships, you will receive an email with tracking information so you can monitor your package’s progress.

Shipping Restrictions

Currently, we ship only within the United States.
We do not ship to P.O. boxes or APO/FPO addresses.
If you have special shipping requirements, please contact us before placing your order.

Delays & Exceptions

While we strive to deliver on time, unforeseen circumstances such as weather, carrier delays, or holidays may affect delivery times.
We appreciate your understanding and will keep you informed of any significant delays.